O.N.C.E., S.A de C.V.
and its trademark
"RES-SYST. NET "is headquartered in Guadalajara, Jalisco, Mexico from
where it offers a hotel reservation service online through its website
www.res-syst.net, and has international support by dispongo.com, a company that
only provides internal support to RES-SYST.NET.
all questions about RES-SYST.NET, the Online Hotel Reservation Service and the
Website, or to send or deliver any document, correspondence, notification or
other communications related to RES-SYST.NET, it is necessary to put on contact
does not accept or assume any address in any other place, location or office in
Mexico and the world, other than its registered office in Guadalajara, Jalisco,
Mexico. The subsidiary companies do not operate and are not authorized to act
under any circumstances as a management agent or service of RES-SYST.NET.
Reservations cannot be made in or through other companies.
to personal data, collected by O.N.C.E., S.A de C.V. hereinafter referred to by
its business name on the hotel reservation platform ("RES-SYST").
O.N.C.E. is a company that provides tourist services committed and respectful
of the rights on personal data of natural persons, recognized in article 16,
section II of the Political Constitution of the United Mexican States, as well
as the provisions of the Federal Law of Protection of Personal Data in
Possession of Individuals, hereinafter the LFPDPPP. For the foregoing, you make
available this Privacy Notice (hereinafter the "NOTICE"), in order
that THE HOLDER of personal data is empowered to exercise their right to
This Notice is made available to users of the Internet page whose domain name
is www.res-syst.net as well as the RES-SYST application for mobile devices and
tablets (hereinafter indistinctly referred to as the "Site").
You (hereinafter referred to as the "OWNER" or "OWNERS")
when entering and using the Site, declare that you are understanding and
accepting the terms and conditions contained in this Notice and expressly grant
your acceptance and consent using such means electronic, in terms of the
provisions of article 1803 of the Federal Civil Code.
If the OWNER does not fully and completely accept the terms and conditions of
this Notice, it must refrain from providing any type of personal data to
RES-SYST by any means, including the Site.
5. For the case in which the OWNER accepts these terms and / or provides
RES-SYST with their personal data, said action will be considered as their
absolute and express acceptance of the Notice, now in which the owner provides
their personal data and / or in which this Notice has access to or is made
available to you.
The parties declare that in the absence of error, fraud, bad faith or any other
defect of the will that could nullify the validity of this instrument, both
agree to be subject to the provisions of the following:
Holder- The individual (HOLDER) to whom they identify or correspond the
Person in charge - Physical or moral person (RES-SYST) of private nature that
decides on the treatment of personal data.
Manager- The physical or moral person who alone or jointly with others treats
personal data on behalf of the person in charge.
Treatment- The obtaining, use (which includes access, management, use, transfer
or disposal of personal data), disclosure or storage of personal data by any
Transfer- Any communication of data made to a person other than the person in
charge or in charge of processing.
Referral- The communication of personal data between the person in charge and
the person in charge, inside or outside the Mexican territory.
ARCO Rights- Rights of access, rectification, cancellation and opposition.
Tacit Consent- It will be understood that the OWNER has consented to the
processing of the data, when the Notice has been made available to you, do not
state your opposition.
Primary Purposes- Those purposes for which the personal data are mainly
requested and for which the relationship between RES-SYST and THE HOLDER is
Secondary Purposes - Those purposes that are not essential for the relationship
between RES-SYST and THE HOLDER, but that with their treatment contributes to
the fulfillment of the corporate purpose of RES-SYST.
Identity and address of the person in charge
The person responsible for obtaining the personal data is RES-SYST, who
undertakes to respect the provisions of this Notice, which is made available in
compliance with the provisions of the LFPDPPP and is applicable to personal
data. of the users or visitors of the Site, to whom RES-SYST gives them
treatment for the provision of intermediation services in the supply and demand
of tourist services. The domicile that for the purposes of this notice
establishes RES-SYST, is located at: Ramón Corona No. 300, Interior Arrayanes
A10, Residential Los Naranjos, Santa
Anita, Tlaquepaque, Jalisco CP 45600.
Personal data that is collected
For the purposes of the provisions of this Notice, RES-SYST may collect and
process, directly or through agents, the following personal data:
Users of the Site: Identification data: names, surnames, nationality, sex, date
of birth, type and number of document, telephone, email. Financial or
patrimonial data: credit card information (name and surname of the holder,
credit card number, expiration date, security code). If the Users need to communicate
with the Customer Service Area of RES-SYST, said telephone calls may be
recorded, in which case RES-SYST will also treat the voice of the users. If the
User makes a reservation on the site in the name of a third party, he must
obtain prior consent before granting his personal data to RES-SYST.
Visitors to the Site: email.
THE HOLDER, in this act, grants his express consent in terms of article 8 of
the LFPDPPP, so that RES-SYST may process his personal, financial and / or
patrimonial data contained in this clause, in order to comply with the purposes
established in this Notice.
RES-SYST states that it will not treat sensitive personal data of THE HOLDER of
RES-SYST states that it may obtain the personal data of THE HOLDER through the
so-called public access sources, to validate, update and contact THE HOLDER,
respecting at all times the reasonable expectation of privacy, referred to in
article 7. of the LFPDPPP.
RES-SYST will use IP information (Internet Protocol, for its acronym in English
Internet Protocol) to analyze any type of threats to the Site, as well as to
collect demographic information. However, the information IP, in no case will
be used to identify the HOLDERS, except when there are probabilities of
Purposes of the processing of personal data
All the personal information transmitted to RES-SYST is done through a secure
Internet page that protects and encrypts the information. Personal information
is stored on servers or magnetic media that maintain high security standards.
RES-SYST accepts and acknowledges that it will be able to deal directly or
through the managers, the personal data of THE HOLDER, according to the type of
relationship it has with it, for the following
THE HOLDER -User:
Contact the OWNER - User for monitoring, updating and confirmation purposes
regarding services contracted through RES-SYST.
To comply with the obligations assumed with the OWNER -User.
To specify transactions that the OWNER -User requested through the Site.
The information of the credit cards of the HOLDER -User will be used to
complete the payment of the services contracted through RES-SYST and to make
the reservation of payment directly to the hotel. The information of credit
cards will be kept in the case of the payment of the services contracted
through RES-SYST, the information will be kept for the time required to carry
out and perfect the transaction and up to a maximum of 25-twenty-five minutes,
and in the case of payment reservations directly to the hotel, up to 3-three
months after the date on which said data were obtained.
Contact the HOLDER -User by the means that he has indicated, to clarify and
follow up on payments or any other situation derived from the services acquired
Preparation and processing of the coupons in physical and / or electronic
format as well as credit notes for the services acquired by the OWNER-User. The
electronic coupons will be kept by RES-SYST for a term of 10 -10 years since
they were generated.
To respond to the questions and comments made by the OWNER-User through the
means that the OWNER has indicated as a way of contact.
To contact the OWNER-User for customer service purposes.
For purposes of quality control of the Customer Service area of RES-SYST, the
voice of the HOLDER-User may be recorded in telephone calls received by
RES-SYST. These recordings will be kept for a period of 1-one year since they
The records and updating of the data in the internal business management
system, for access to personal data by authorized persons.
Carry out transactions with credit institutions that result from commercial
Generate a record in the user database of RES-SYST that will be maintained for
the duration of the commercial relations, and, 1-a year after the end of the
THE HOLDER - Site Visitor:
Contact visitors to the Site, via email, telephone or social networks, to
attend and follow up on their comments or requests for information and services
and / or products.
To access the social networks in which RES-SYST participates.
RES-SYST will process the personal data of the HOLDER for the following
In the case of the OWNER-User, evaluate the quality of the services and / or
products offered by RES-SYST, as well as the quality of attention to their
comments or requests.
Carry out surveys, statistics or internal studies on consumption habits and
preferences. RES-SYST may upload results, testimonies, images, comments and
information derived from the answers of the surveys in any of its websites, to
promote real testimonies of experiences of the services of RES-SYST,
identifying it to the HOLDER with full name, photo, comment and / or
To provide you with additional communications, information and promotions of
products and / or services.
To inform via e-mail to the OWNER-User of special offers and products and
services related to products that may be of interest to you.
To participate in offers or promotions of products and / or services offered by
Report via email about changes or new products and / or services that are
related to the product requested by the OWNER.
Generate internal reports on the use of the Site.
For mass mailings of own marketing mail and of those third parties that are commercial
partners of RES-SYST.
To contact the Site Visitor to inform him / her about updates to this and to
send him / her informative and service-related messages, including important
To transfer the personal contact data of the TITULARES -Users to companies of
receptive tourism and / or adventure for the offering of their products and
In case the HOLDER does not want his personal data to be used for all or some of
the secondary purposes that are established in section 5.2, he must send a
request for the deletion of his data, specifying the purposes for which he
wishes not to your personal data is processed, to the following email:
Limitations for access and disclosure of personal data
RES-SYST undertakes to make its best effort to protect the security of personal
data that THE OWNER is delivering, in accordance with security and
confidentiality standards and procedures, through the execution of legal acts,
the use of technologies and antivirus systems, to control access, use or
disclosure without authorization of personal information; for this purpose,
personal information is stored in databases with limited access that are
located in facilities controlled with security mechanisms and SSL Certificates
(Secure Socket Layer) VeriSign and SSL Certificates (Secure Socket Layer) are
used for Secure Site (CertiSur ) to encrypt the data of the transactions made
by visitors to the Site. RES-SYST undertakes to ensure that the information
provided by THE OWNER is considered confidential and used in full privacy.
Likewise, the HOLDER may unsubscribe from the list of mass mailings of
advertising or marketing emails of RES-SYST; for which you must click on the
link "Cancel subscription" integrated in the footer of all emails
sent by RES-SYST, so as not to receive such communications again.
Additionally, you are informed that to avoid receiving advertising in general,
you can register in the Public Registry to Avoid Advertising. For more
information you can check the website of the Federal Consumer Protection Agency
Notwithstanding the above and, in the event of security breaches occurring at
any stage of the processing, that significantly affect the economic or moral
rights of the HOLDERS, they will be informed by email, immediately, in order to
that the latter can take the corresponding measures to defend their rights,
disclaiming any responsibility to RES-SYST, if the violation is not
attributable to him.
RES-SYST may upload results, testimonies, images, comments and information
derived from the answers of the surveys in any of its websites, to promote real
testimonies of experiences of the services of RES-SYST, identifying you with
full name, photo, comment and nationality.
You accept and agree that all the Opinions you send us will be the sole and
exclusive property of RES-SYST, and hereby irrevocably assign to RES-SYST, and
accept such assignment, all of your ownership rights over the entire of your
opinions, including, among others, the worldwide rights of patent, copyright,
industrial secrets, moral rights and other property or intellectual property
rights included in them, and renounce any moral rights you may have about such
opinions . You agree that such opinions may be published in the Site and / or
Application of RES-SYST or in other Sites and / or Applications. Upon request
and at the expense of RES-SYST, you will formalize the documents and carry out
other actions that RES-SYST reasonably requests to help RES-SYST acquire,
improve and maintain its intellectual property rights and other legal
protections in relation to with the opinions. We remind you that you can give
your opinion anonymously or delete it by configuring your My Booking account.
Responsible for processing the requests
THE HOLDER needs to revoke his consent, as well as Access, Rectify, Cancel,
Oppose the processing of personal data that he has provided, he must do so
through the area designated by RES-SYST, whose contact details are described to
continued: Responsible: Customer Service Area of RES-SYST. Email: firstname.lastname@example.org
to revoke the consent
THE HOLDER of personal data may revoke the consent granted with the acceptance
of this. Said revocation of the consent that is granted by electronic means
shall be done by observing the following procedure and using the format, which
RES-SYST places at your disposal for the exercise of your rights:
Send an email in attention to the Customer Service area, designated in point i
of this Notice, through which these requests will be addressed.
The request that you send to the email should indicate:
The full name of the HOLDER, address and email to receive the response
generated because of your request. The reason for your request. The arguments
that support your request or request. Official document that proves your
identity and that shows who you say you are. Date from which the revocation of
your consent becomes effective.
RES-SYST will notify in writing, via email, THE HOLDER, within a maximum period
of 30 (thirty) days, counted from the date on which the request was received
regarding the exercise of the ARCO rights, the resolution adopted, for effect
that, if it is appropriate, it becomes effective within 15 (fifteen) days
following the date on which the response is communicated, by means of a message
containing that it has executed all acts aimed at not treating personal data of
Means to exercise ARCO rights
If THE HOLDER needs to Access, Modify, Cancel or Oppose the personal data that
has been provided to RES-SYST, the HOLDER will have at its disposal the format
for the exercise of its rights, having to respect the following procedure:
Send an e-mail in response to the Customer Service area, designated in point i
of this Notice, through which said requests will be addressed, stating the
The full name of the HOLDER, address and email to receive the response
generated because of your request. The reason for your request. The arguments
that support your request or request. Official document that proves your
identity and that shows who you say you are. Clear and precise description of
the personal data with respect to which one seeks to exercise any of the ARCO
rights, and any other element or document that facilitates the location of
In the case of requests for rectification of personal data, the OWNER must
indicate, in addition to the indicated, the modifications to be made and
provide the documentation supporting their request.
RES-SYST will notify the HOLDER, within a maximum period of 30 (thirty) days
from the date on which the request for access, rectification, cancellation or
opposition was received, the resolution adopted, so that, if appropriate, make
it effective within 15 (fifteen) days following the date on which the response
is communicated. In the case of requests for access to personal data, the
delivery shall proceed after proof of identity of the applicant or legal
representative, as applicable.
Transfer of personal data
RES-SYST undertakes not to transfer or share the data referred to in this
Notice, in favor of Third Parties, except in cases that are necessary to comply
with the purposes of this Notice and when it is required to comply with the
applicable regulations and cooperate with the competent authorities.
Personal data referrals
Likewise, in compliance with its legal obligations, and with informative
effects to the OWNER, it is indicated that RES-SYST may make the following
transfers of personal data:
Banking, financial and credit institutions, to collect the services offered by
RES-SYST to its users.
Final suppliers of products and / or services to manage reservations and / or
purchase requests of the TITLE-User.
To its business partners with whom RES-SYST could jointly offer products and /
or services, including receptive and / or adventure tourism companies, for the
offering of products or services. These suppliers and business partners are
subject to confidentiality agreements that prohibit the unauthorized use or
disclosure of the personal data of the HOLDERS to which they have access.
THE HOLDER accepts and acknowledges that by article 37 of the LFPDPPP, the
transfers described above are necessary to comply with the obligations that
RES-SYST has agreed upon with the HOLDER and therefore does not require their
consent to perform them.
The parties agree that the Notice may be modified in the time and manner
determined by RES-SYST, taking into account the study and regulations regarding
the protection of personal data, so it is obliged to keep this notice updated
for consult the Site whose electronic address is www.res-syst.net which, if
applicable, THE HOLDER is in a position to exercise its ARCO rights.
you consider that your right to the protection of your personal data has been
damaged by any conduct or omission on our part, or presumes any violation of
the provisions of the Federal Law on Protection of Personal Data Held by
Private Parties, its Regulation and other applicable ordinances, may file their
disagreement or complaint with the National Institute of Transparency, Access
to Information and Protection of Personal Data (INAI). For more information, we
suggest you visit their official website www.inai.org.mx.
Applicable law and jurisdiction
The parties express that this notice will be governed by the legal provisions
applicable in the Mexican Republic, especially by the provisions of the Federal
Law on Personal Data Held by Private Parties and its Regulations.
In the event that there is a dispute or controversy, derived from the
interpretation, execution or fulfillment of the notice, of any of the documents
that derive from it, or that are related to it, the parties will seek,
amicably, to reach an agreement within of a term of thirty (30) calendar days,
counted from the date on which any difference arises and the counterpart is
informed in writing about said event, deducting the mediation process before
the Alternative Justice Center of the Federal District, taking under the
Alternative Justice Law of the Superior Court of Justice of Jalisco and its
Internal Regulation, in force at the time of the submission of the controversy.
In case the parties do not reach an agreement, agree in this act that all
disagreements arising from this NOTICE or any of the documents derived from it,
or that are related to it or with them, are subject to definitive manner to the
competence and laws of the Federal Administrative Authorities or Courts of
Jalisco expressly waiving any other jurisdiction that for reasons of their
present or future domiciles may correspond to them.
of "Cookies" and "web beacons"
RES-SYST recognizes that it is possible that the Site makes use of
"cookies" in connection with certain features or functions. Cookies
are specific types of information that a website transmits to the hard drive of
the OWNER's computer to maintain records. Cookies can be used to facilitate the
use of a website, by saving passwords and preferences while THE OWNER navigates
The Site does not use or store cookies to obtain personal identification data
from the OWNER's computer that were not originally sent as part of the cookie.
On the other hand, "web beacons" are images inserted in an Internet
page or email, which can be used to monitor the behavior of a visitor, such as
storing information about the user's IP address, duration of interaction time
on that page and the type of browser used, among others.
Although most browsers accept "cookies" and "web beacons"
automatically, THE HOLDER can configure your browser to not accept them.
To deactivate the "cookies", you must follow the following
Internet Explorer: http://support.microsoft.com/kb/283185;
Safari IPAD: http://manuals.info.apple.com/en_US/iPad_iOS4_User_Guide.pdf;
IPHONE Safari: http://manuals.info.apple.com/en_US/iPhone_iOS3.1_User_Guide.pdf;